Course Technical Requirements

Computer:

The minimum operating systems for Canvas are:

• Mac – OSX 10.8 or higher
• PC – Windows 7 or higher

Also, your computer should be equipped with a Microphone and a Camera.

Note: you may use a mobile device for your access, but it’s recommended you have a laptop or desktop prepared in case the mobile device has issues with any of our software.

Browser:

For the best experience with our Canvas Integrations (e.g., Panopto and VoiceThread), the recommended Browsers are:

• Chrome 102 and 103
• Firefox 100 and 101

You will also need Java, Cookies, and JavaScript, but the majority of the time, this will be managed by your browser automatically. To verify these are enabled, you can check this Canvas page.

Additionally, you will need to ensure that Third Party Cookies are enabled for our integrations to work. You can do this by following these instructions.

Internet Connectivity:

You will be expected to log on to Canvas frequently (daily), so a reliable internet connection is essential. We recommend that you have access to a stable internet connection with speeds of 5 Mbps or higher.

Software:

Expectations for additional software or plugins will be communicated within the details of each course:

• Adobe Reader – other PDF viewers are not supported.
• Microsoft Office 365 – other software such as Google Drive may cause issues when converting between file types and isn’t integrated into Canvas.
• Zoom – Instructors may designate real-time virtual office hours via Zoom. For more information on Zoom, please see the Zoom Quick-Start Guide.

The above list includes the most common required software used to support our online courses. Please note: Courses may or may not use all the software listed.

Support:

For questions regarding Canvas or issues you are having, feel free to review the Canvas Student Resources or reach out to AAP technical support through any of the following methods:

• Phone: 844-417-0874
• Chat with an Expert
• Email